Privacy Policy

1. Introduction

This Privacy Policy explains how Spectrum Building Products ("we", "us", "our") collects, uses and protects your personal information when you visit sbptn.com or contact us about building materials. By using this site or submitting a form, you agree to the practices described here.

2. Information We Collect

• Information you provide: your name, phone number, email address, the city of your project, the service you are interested in and any details you include in your message, whether sent through our quote request forms, by phone or by email.
• Plans and project documents: construction plans and material lists you send us so we can prepare a take-off or a quote.
• Consent choices: the communication preferences you select on our forms.
• Automatically recorded with each form submission: your IP address, browser user agent, the page the form was submitted from, the first page you visited, how you arrived at the site, and the date and time. We use these to prevent spam and to keep a record of the consent you gave.
• Site analytics: pages visited, device and browser type, and approximate location, collected through Google Analytics 4.
• Cookies and similar technologies: see our Cookie Policy.

3. How We Use Your Information

• To respond to your inquiry and prepare take-offs and quotes
• To source, order and coordinate delivery of materials for your project
• To contact you about your project by phone, text or email, according to the consent you gave
• To keep records of our communications and of your consent choices
• To protect the site against spam and abuse
• To understand how visitors use the site and improve it
• To meet legal, tax and recordkeeping obligations

We use automated tools to help route and prioritize incoming inquiries. These tools do not make decisions that produce legal or similarly significant effects about you.

4. How We Share Your Information

• We do not sell personal information, and we do not share it for cross-context behavioral advertising.
• Service providers: Google Analytics (site analytics), our website hosting provider, and Page One Insights, LLC, our web design partner, which operates the lead-management system that receives and stores form submissions on our behalf. These providers may use the information only to provide services to us.
• Vendors and carriers: the suppliers and delivery carriers involved in your order receive the details needed to price, fulfill and deliver it, such as the job site location and a delivery contact.
• Legal compliance: when required by Tennessee or federal law, a subpoena, or to protect our rights, safety or property.
• Business transfers: in the event of a merger, acquisition or sale of business assets.

5. Your Privacy Rights

Tennessee Residents

You may ask what personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details in section 12.

California Residents (CCPA / CPRA)

If you are a California resident, you have these rights under the California Consumer Privacy Act and the California Privacy Rights Act:

• Right to know what personal information we collect, use and disclose.
• Right to delete personal information we have collected from you, subject to certain exceptions.
• Right to correct inaccurate personal information.
• Right to opt out of the sale or sharing of personal information. We do not sell or share personal information, but you may still submit an opt-out request and we will confirm that it has been recorded.
• Right to limit the use of sensitive personal information. We do not collect sensitive personal information through this site.
• Right to non-discrimination. We will not deny you service or change our pricing because you exercised a privacy right.

How to exercise your rights, including "Do Not Sell or Share My Personal Information": email jaredj@sbptn.com or call (423) 736-0765. We may need to verify your identity before acting. We respond within 45 days and will confirm when an opt-out request has been honored.

Residents of Other States

Residents of Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana and other states with consumer privacy laws have similar rights to access, correct and delete personal information and to opt out of its sale. Use the same contact methods above. If we decline a request, you may ask us to reconsider by replying to our response.

6. Text Messages and Phone Calls

When you submit a form and check the consent box, you agree that Spectrum Building Products may contact you by phone, text message or email about your request. If you separately opt in to text messages, we may send messages about your inquiry, quote updates, delivery scheduling and service updates. Message frequency varies. Message and data rates may apply. Reply STOP at any time to unsubscribe, or HELP for help. You can also opt out by telling us on a call or by emailing jaredj@sbptn.com. We honor any reasonable opt-out request.

Consent to receive text messages is not a condition of purchasing any goods or services. Carriers are not liable for delayed or undelivered messages. Mobile opt-in information and consent are never shared with third parties for their own marketing purposes.

7. Data Retention

We keep inquiry, order and consent records for as long as needed to serve you and to meet legal, tax and recordkeeping obligations, then delete or de-identify them. Plans you send us are kept for the life of the project and any follow-up work unless you ask us to delete them sooner.

8. Data Security

We use reasonable administrative and technical safeguards, including encrypted connections on all form submissions and secure hosting. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Children's Privacy

This site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

10. Third-Party Links

This site links to third-party sites such as Facebook and Google. We are not responsible for the privacy practices of those sites. Review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be posted on this page.

12. Contact Us

For privacy questions or to exercise your rights: